Legal notice
Shipping & Delivery Policy
At XUANHANXIN AI WORLD, we are committed to delivering our high-tech AI products to customers worldwide with speed and security.
1. Shipping Costs We offer Global Insured Shipping for all orders. A symbolic processing fee of $0.01 (or equivalent in your local currency) is applied to ensure full insurance coverage for your high-value items during transit.
2. Order Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
3. Delivery Estimates
- International Shipping: 7-15 business days.
- Remote Areas: May take up to 20 business days. Please note that delivery times may be affected by customs clearance processes in your country.
4. Tracking Information Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24-48 hours.
5. Customs, Duties, and Taxes XUANHANXIN AI WORLD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damaged or Lost Items Your shipment is fully insured. If you receive your order damaged, or if the package is lost in transit, please contact our support team immediately at 19526198547@163.com to initiate a claim.